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	<title>customer service &#8211; Connie Terwilliger</title>
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	<link>https://voiceover-talent.com</link>
	<description>Voice-over talent and on-camera spokesperson specializing in corporate communications/presentations, commercial broadcast advertising, cable-network.</description>
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		<title>You&#8217;ll be hearing from me&#8230;sometime&#8230;I promise!</title>
		<link>https://voiceover-talent.com/2016/05/08/youll-be-hearing-from-me-sometime-i-promise/</link>
					<comments>https://voiceover-talent.com/2016/05/08/youll-be-hearing-from-me-sometime-i-promise/#respond</comments>
		
		<dc:creator><![CDATA[Connie Terwilliger]]></dc:creator>
		<pubDate>Sun, 08 May 2016 21:28:33 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Musings]]></category>
		<category><![CDATA[client care]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[top of mind]]></category>
		<category><![CDATA[voice talent]]></category>
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					<description><![CDATA[The quest for a workable Customer Relationship Management (CRM) software continues. I don't know about you, but I am having a heck of time finding one that is simple and integrates easily with my workflow. Remember FilemakerPro? I used that for a while back in the day. Spent hours creating custom forms and fields to  [...]]]></description>
		
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		<title>I&#8217;ll take mine with a side of Convenience, please&#8230;</title>
		<link>https://voiceover-talent.com/2016/04/08/ill-take-mine-with-a-side-of-convenience-please/</link>
					<comments>https://voiceover-talent.com/2016/04/08/ill-take-mine-with-a-side-of-convenience-please/#respond</comments>
		
		<dc:creator><![CDATA[Connie Terwilliger]]></dc:creator>
		<pubDate>Fri, 08 Apr 2016 16:13:15 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[convenience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[voice acting]]></category>
		<guid isPermaLink="false">http://voiceover-talent.com/?p=1455</guid>

					<description><![CDATA[One of the things I've learned over the years is that when I make something easier for my clients it usually pays off. Convenience is defined as something that saves or simplifies work - or adds to one's ease or comfort.  I make it as convenient as possible to do business with me. My website has  [...]]]></description>
		
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		<title>Matching Your Delivery</title>
		<link>https://voiceover-talent.com/2012/04/07/matching-your-delivery/</link>
					<comments>https://voiceover-talent.com/2012/04/07/matching-your-delivery/#comments</comments>
		
		<dc:creator><![CDATA[Connie Terwilliger]]></dc:creator>
		<pubDate>Sat, 07 Apr 2012 19:40:34 +0000</pubDate>
				<category><![CDATA[Musings]]></category>
		<category><![CDATA[Techniques]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[matching delivery]]></category>
		<category><![CDATA[voiceover]]></category>
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					<description><![CDATA[The other day I had three sessions in a row with repeat clients for whom my delivery is just slightly different. Pacing, placement, energy, warmth, etc. just a bit different for each project. One client found me 3 or 4 years ago because they had lost track of the voice they had been using and  [...]]]></description>
		
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			<slash:comments>1</slash:comments>
		
		
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		<title>Eggs</title>
		<link>https://voiceover-talent.com/2010/01/26/eggs/</link>
					<comments>https://voiceover-talent.com/2010/01/26/eggs/#comments</comments>
		
		<dc:creator><![CDATA[Connie Terwilliger]]></dc:creator>
		<pubDate>Tue, 26 Jan 2010 21:47:41 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Musings]]></category>
		<category><![CDATA[building relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[eggs in one basket]]></category>
		<category><![CDATA[voiceover business]]></category>
		<guid isPermaLink="false">http://isdnvoicetalent.wordpress.com/?p=182</guid>

					<description><![CDATA[You've heard the saying - don't put all your eggs in one basket. I've been thinking about that the past day or so. I am currently in Orange County at the beautiful Pelican Hill resort doing a live backstage announce gig for a biotech company. This is the 4th year in a row that I  [...]]]></description>
		
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			<slash:comments>2</slash:comments>
		
		
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		<title>Was there a lesson to be learned?</title>
		<link>https://voiceover-talent.com/2009/07/14/was-there-a-lesson-to-be-learned/</link>
					<comments>https://voiceover-talent.com/2009/07/14/was-there-a-lesson-to-be-learned/#comments</comments>
		
		<dc:creator><![CDATA[Connie Terwilliger]]></dc:creator>
		<pubDate>Tue, 14 Jul 2009 17:06:01 +0000</pubDate>
				<category><![CDATA[Negotiating]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[setting rates]]></category>
		<category><![CDATA[voiceover work]]></category>
		<guid isPermaLink="false">http://isdnvoicetalent.wordpress.com/?p=5</guid>

					<description><![CDATA[Negotiating rates is the hardest part of my job. I much prefer to have an agent involved in this process, but more and more of my work comes directly to me from my website from places outside the range of my various agents. So more and more, I find that I am providing quotes. Add  [...]]]></description>
		
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			<slash:comments>1</slash:comments>
		
		
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