The Added Value of Local Tech Support

Spent another big chunk of a day on the phone with India – tech support for my mom’s computer this time. She paid for the Extended Service Plan which is unlimited time on the phone with someone who is supposedly quite skilled at figuring out computer issues.

Well, even the best of them have a hard time when BOTH the mouse and the keyboard show intermittent behaviour problems (mostly the mouse).

After turning the darn thing on and off about a dozen times, doing a system reset to a few days ago┬áto no avail, the tech guy decided that it must be a nasty virus and suggested a system rebuild – back to the day it was made. This of course required that I use keyboard commands to try to copy a previously saved folder of data to a flash drive. I did a system restore – or whatever the heck it […]

2017-04-20T20:46:09+00:00 July 26th, 2009|Categories: Business|Tags: , , |